Supplier Performance Management

NIS j.s.c. Novi Sad considers supplier performance as an opportunity for further development of cooperation and positive growth of business relations with our current and future suppliers. By evaluating supplier performance, our company defines KPIs (Key Performance Indicators) which constitute the basis for monitoring and developing the cooperation with our business partners.

“We expect our suppliers to completely fulfil all their contractual obligations within agreed deadlines“

Supplier performance is continuously monitored for each and every contract. Performance evaluation is carried out once a year and our suppliers receive feedback on the grade they have earned. We identify possible issues and together with the supplier work to remove deficiencies in the implementation of contractual obligations. By identifying these issues, we draw conclusions with the aim of preventing their re-occurrence.

The following KPIs and weighted values have been defined for the purposes of performance evaluation:

Quality 35%

In the event of complaints regarding the quality of delivered materials/services rendered/works

Deadlines 35%

Timely fulfilment of contractual obligations regarding the delivery of materials/contracted services/works оr existance of financial fines

Cancellation 30%

Cancellation of the delivery of materials/services/works