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Supplier performance is continuously monitored for each and every contract. Performance evaluation is carried out once a year and our suppliers receive feedback on the grade they have earned. We identify possible issues and together with the supplier work to remove deficiencies in the implementation of contractual obligations. By identifying these issues, we draw conclusions with the aim of preventing their re-occurrence.
The following KPIs and weighted values have been defined for the purposes of performance evaluation:
In the event of complaints regarding the quality of delivered materials/services rendered/works
Timely fulfilment of contractual obligations regarding the delivery of materials/contracted services/works оr existance of financial fines
Cancellation of the delivery of materials/services/works